Frequently Asked Questions
Cypress Naturals ships orders of all sizes for a flat $7 fee from our studio in Memphis, TN. If you would like to make a local pickup, select at checkout and we’ll do that no problem. We use, FedEx or USPS and ship times are usually 3-5 days but take into consideration busy times such as holidays or bad weather. We do our best to ship ASAP! At this time, we only ship within the continental United States.
RETURNS & EXCHANGES:
Cypress Naturals gladly accept returns and exchanges*. Contact us within 14 days of delivery; ship items back within 30 days of delivery. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
*The following items can’t be returned or exchanged.
Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:
∙ Custom or personalized orders
∙ Intimate items (for health / hygiene reasons)
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